Refund Policy
Last updated: 2026-09-11
1. General Policy
Due to the immediate delivery nature of our digital services, credit purchases are generally non-refundable, except in the following circumstances as described in our Terms of Service.
2. Eligible for Refund
Refunds are available in the following circumstances:
- Unused credits within 7 days: Full refund if credits were purchased but not consumed within 7 days of purchase, provided no significant service usage has occurred.
- Duplicate charges: Full refund for duplicate charges caused by billing errors.
- Unauthorized transactions (fraud): Full refund for transactions you did not authorize.
- Verified service interruption: Proportional refund or credit for verified service interruptions exceeding 72 hours caused by us.
- Legal rights: Refund rights under applicable law (such as EU/UK 14-day cooling-off period) are preserved for first-time purchasers.
3. Non-Refundable Items
The following are not eligible for refund:
- Credits already consumed
- Refund requests made more than 30 days after initial purchase
- Accounts terminated for violation of our Terms of Service or Acceptable Use Policy
4. How to Request a Refund
To request a refund, please:
- Email refunds@edgedeploy.com with your account email, transaction ID, and reason for refund
- We will confirm receipt within 2 business days
- Eligible refunds will be processed within 5-10 business days
- Refunds will be returned to the original payment method
5. Processing Time
| Status |
Timeframe |
| Initial confirmation | Within 2 business days |
| Refund processing | 5-10 business days after approval |
| Credit to payment method | Depends on payment provider (typically 5-10 business days) |
All payments are processed securely through Waffo Pancake, our PCI-DSS certified payment processor.
6. Billing Disputes
If you believe a charge was made in error, please contact billing@edgedeploy.com before contacting your bank. We commit to:
- Responding within 2 business days
- Resolving confirmed billing errors within 5 business days